Frequently Asked Questions

1. Where do you ship?

We currently ship within the United States only.

2. How long does shipping take?

Standard Shipping: 7–12 Business Days , Express Shipping: 5–10 Business Days and

Processing time is 1–3 business days.

3. How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your shipment.

4. Do you offer free shipping?

Yes. We offer Free Standard Shipping on eligible orders within the United States.

5. Can I change or cancel my order?

If your order has not been processed yet, please contact us immediately. We'll do our best to accommodate your request.

6. What if my order arrives damaged?

Please contact us within 7 days of delivery with your order number and photos of the damaged item. We'll work quickly to resolve the issue.

7. What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available during checkout.

8. Do you ship internationally?

Currently, we only ship within the United States.

9. How do I contact customer support?

You can contact us anytime.

Email: support@petluxx.com

Phone: +1 (229) 466-0761

10. Are my payments secure?

Yes. All payments are processed through secure, encrypted payment gateways to help protect your personal and payment information.