🚚 Shipping Policy

Thank you for shopping with PetLuxx! We are committed to delivering high-quality pet products safely and efficiently. Please review our shipping policy below.

🐾 Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding weekends and public holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.

Orders placed on weekends or holidays will be processed on the next business day.

🚚 Shipping Time & Delivery

We currently ship within the United Kingdom only.

Standard Shipping

Delivery Time: 7–12 Business Days

Shipping Cost: Free (£0.00)

Express Shipping

Delivery Time: 5–10 Business Days

Shipping Cost: £9.99

Shipping Partners

We work with trusted shipping partners, including USPS, FedEx, UPS, DHL, UniUni, and other reliable carriers, depending on your delivery location and carrier availability.

Important Information

Delivery times are estimated and are not guaranteed.

Delivery times may vary due to weather conditions, carrier delays, peak holiday seasons, or other unforeseen circumstances.

Orders shipped to rural or remote areas may require an additional 1–2 business days for delivery.

📦 Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can track your order by:

Visiting the carrier's tracking page using your tracking number.

Using the Track Order page available on our website.

⚠️ Shipping Delays

Although we strive to deliver every order on time, shipping delays may occasionally occur due to:

High order volumes

Severe weather conditions

Carrier service disruptions

Public holidays

Other unforeseen circumstances

If your order experiences a significant delay, we will notify you as soon as possible.

 

🏠 Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

PetLuxx is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us immediately at:

Email: support@petluxx.com

 

📦 Lost or Damaged Packages

If your package is lost during transit or arrives damaged:

Contact us within 7 days of the expected delivery date.

Include your order number.

Provide clear photos if the item arrived damaged.

Our support team will work with the shipping carrier to resolve the issue as quickly as possible.

 

🌎 International Shipping

At this time, PetLuxx ships only within the United Kingdom.

We may expand our shipping services to additional countries in the future.

 

📞 Contact Us

If you have any questions regarding shipping or your order, we're happy to help.

PetLuxx Customer Support

📧 Email: support@petluxx.com

📞 Phone: +44 7882 521760

 

Thank you for choosing PetLuxx. We appreciate your trust and look forward to serving you and your beloved pets!